Privacy Policy

 

1. Introduction

As Sem Proje Pazarlama Ofisi, we value your privacy and take the necessary steps to protect your personal data. This Privacy Policy explains what personal data we collect when we communicate with you through WhatsApp and other communication channels, how we use this data, and how we protect it.

2. Personal Data We Collect

When you contact us via WhatsApp, we may collect some of your personal data, as listed below:

• Contact Information: Your name, surname, phone number, and information related to your WhatsApp profile.

• Message Content: The content of your messages, such as your requests, questions, or feedback shared during your communication.

• Transaction Information: Details related to your purchases, order details, or service requests.

3. Purpose of Using Personal Data

We use the personal data we collect for the following purposes:

• To respond to your requests, questions, and feedback, and to provide customer support.

• To process your orders and provide services.

• To inform you about campaigns, promotions, and special offers (only with your explicit consent).

• To improve our services and communication channels.

4. Data Sharing and Third Parties

• Your personal data is shared with WhatsApp/Meta as we communicate with you through the WhatsApp Business API. This sharing is subject to WhatsApp's own privacy policies.

• We may share your data with our business partners or service providers (e.g., shipping companies, payment service providers) to fulfill our services. In this case, we make sure to have the necessary agreements in place to protect your data.

5. Opt-in and Opt-out

• To be able to communicate with you via WhatsApp, you must provide us with your explicit consent (opt-in). Your consent is assumed when you send us a message or fill out a specific form.

• You can opt out of communication at any time by sending a message such as "Stop." In this case, we will stop sending you automatic messages via WhatsApp.

6. Data Security

We take appropriate security measures to protect your personal data against unauthorized access, loss, or misuse.

7. Contact

If you have questions about our Privacy Policy or wish to exercise your rights regarding your personal data, you can contact us at info@semproje.com.